GENSTA AI — Пользовательское соглашение (Terms of Service)

TERMS OF SERVICE (English version)

Version: 1.3 • Effective date: 2026-08-01

Service: the “Gensta AI” Telegram bot, website and iOS app for generating videos and images from user inputs using AI models. This English text is a translation of the Russian version above; in case of any discrepancy the Russian version prevails.

1. Acceptance of Terms

1. By using the Service you agree to these Terms, the Content Policy (Section 5) and the Privacy Policy.
2. If you do not agree, stop using the Service.

2. Eligible users (18+)

1. The Service is available to persons aged 18 and over only.
2. You confirm that you are at least 18 years old and have the legal capacity to enter into this agreement.

3. Description of the Service and third-party AI providers

1. The Service lets you initiate content generation using third-party AI providers (including FAL/Veo 3, MiniMax/Hailuo, WaveSpeed/Wan 2.5 and others).
2. Your prompts and media may be transmitted to such providers solely to produce the result. Their rules and restrictions apply to you. We do not control their architecture, filters, datasets or model behaviour and do not guarantee their availability or accuracy.
3. Some providers apply their own moderation and blocking systems; others offer separate moderation tools. Automated filters are probabilistic and may err.
4. We may restrict access to any model, withhold results or delete them to comply with the law, provider terms or our Content Policy.

4. User content, warranties and licence

1. You are fully responsible for the legality of your prompts, uploaded materials and use of the results. You confirm that you hold all necessary rights and consents, including consent to use a person’s likeness (Art. 152.1 of the Russian Civil Code) and other protected subject matter.
2. You grant the Operator a non-exclusive licence to use your materials strictly to provide the service: processing, temporary storage, transmission to model providers, generation and delivery of results, incident diagnostics and protection of rights.
3. You retain the rights to your content; the Operator acquires no other rights.

5. Content Policy

It is prohibited to create, upload, request, receive or distribute through the Service:

1. Any material involving minors (real, fictional, “young-looking”, school attributes, etc.) and any child sexual exploitation material. Zero tolerance.
2. Pornographic material (explicit depiction of sexual acts, explicit focus on genitals) and any material that violates applicable law.
3. Content depicting a person without their consent (non-consensual material, deepfakes or impersonation without consent); infringement of copyright and related rights.
4. Violence, exploitation, hate speech, extremism, illegal goods and services, instructions for committing offences and other unlawful content.
5. Circumventing moderation, disguising prohibited requests, technical interference.

Moderation and withholding: we may apply automated and manual checks to requests and results. Material flagged as violating is not delivered to the user, is deleted from storage, and access may be restricted. We do not undertake to monitor all content but we act on reports and lawful requests.

6. Payments, credits and delivery of results

1. The internal unit of the Service is a credit. Generations consume credits at the price of the selected model, shown before you start. As a general rule you are charged for successfully delivered results: if a generation fails, credits are refunded to your balance automatically; if a result is withheld by moderation, we may not charge you or may refund the credits at our discretion.
2. There are two kinds of credits:
   • permanent credits — purchased as a one-time credit pack; they never expire;
   • subscription credits — granted by a subscription for one paid period; they expire when the next grant is made or when the subscription ends (Section 6A). Any remainder does not roll over to the next period and is not refunded in money.
   Generations consume subscription credits first, then permanent ones.
3. Payments are made via the supported payment methods: bank cards (YooKassa), Telegram Stars, Apple in-app purchases and other methods available in the interface. Credits are digital content delivered immediately after payment.
4. Prices and plans may change with notice inside the Service.

6A. Subscription and auto-renewal

1. What it is. A subscription is a recurring (monthly) payment that grants a fixed number of subscription credits for each paid period of 30 days, plus a +10% credits bonus on any one-time purchase while the subscription is active. Current plans, credit amounts and prices are shown in the interface before you subscribe.
2. Auto-renewal. The subscription renews automatically every 30 days and is charged without further confirmation until you turn auto-renewal off. By subscribing you consent to recurring charges to your selected payment method. For card payments via YooKassa the payment method is stored as a payment token (card details are neither transmitted to us nor stored by us) and subsequent charges are made using that token.
3. How to turn off auto-renewal at any time, without contacting support:
   • card (YooKassa): in your account on the website, the “Subscription” page — “Turn off auto-renewal” and “Unbind card” (unbinding deletes the payment token from our system); the same is available in the Telegram bot via /sub;
   • Telegram Stars: the /sub command in the bot or your Telegram settings;
   • Apple (iOS): device Settings → Apple ID → Subscriptions (the management screen also opens from the app). We cannot cancel an App Store subscription on your behalf.
   After auto-renewal is off, the paid period runs to its end, no further charges are made, and subscription credits expire at the end of the period.
4. Failed charges. If a renewal charge fails (insufficient funds, blocked or unbound card, etc.), we retry up to three times at roughly 24-hour intervals. If every attempt fails, the subscription ends: subscription credits expire, permanent credits remain.
5. Billing dates. Each new period starts from the end of the previous one, so the monthly billing date does not drift because of delays or retries.
6. Changing plans. Only one subscription can be active at a time. To switch plans, turn off auto-renewal and subscribe to the new plan after the paid period ends.
7. Price changes. We notify you of subscription price changes in advance inside the Service. Continuing to use the subscription after a new price takes effect constitutes acceptance; you may turn off auto-renewal before the next charge.

6B. Refund Policy

1. Credits are digital content delivered immediately, so once credits have been granted the payment is generally non-refundable. Exceptions: a technical failure on our side, double charging, an unauthorised payment, and cases required by law.
2. A failed generation does not require a money refund: the credits are returned to your balance automatically.
3. iOS purchases. Refunds for in-app purchases are handled exclusively by Apple — reportaproblem.apple.com. Upon Apple’s request we may share consumption data as defined by the App Store Server API (share of credits consumed, account status, whether the result was delivered); this informs Apple’s refund decision. By making a purchase you consent to this sharing.
4. Refund of a subscription payment. If a payment for a period is refunded (including by decision of Apple, Telegram or your bank), the subscription ends and the subscription credits granted for that period are revoked. If they have already been spent, your balance may become negative until your next purchase.
5. Refund of a one-time credit purchase. If the payment is refunded, the corresponding number of credits is deducted from your permanent balance; if there are not enough, the balance may become negative.
6. For refunds and disputed charges use the /help command in the Telegram bot; we reply within a reasonable time, usually within three business days.

7. Notice & Takedown

• Send complaints and notices via the /help command in the Telegram bot. Confirmed violations are removed within a reasonable time (usually ≤ 24 hours).
• We may keep a minimum of service logs (including hashes of prompts and results, moderation flags and timestamps) to investigate incidents and meet legal obligations.

8. Disclaimer, limitation of liability, indemnity

1. No warranties: the Service is provided “as is”. AI models may err and filters may fail to detect violations. We do not guarantee uninterrupted operation, accuracy or fitness for your expectations.
2. Third parties: we are not liable for delays, errors or blocks by third-party AI providers, payment or cloud services, or for their rules and decisions.
3. User: you are fully responsible for the legality of your actions and materials and for the consequences of their use or distribution.
4. Limitation: to the extent permitted by law, the Operator’s aggregate liability is limited to the amount you paid during the previous 3 months.
5. Indemnity: you agree to indemnify the Operator against third-party claims arising from your prompts, materials or use of results (including infringement of rights, law or these Terms).

9. Privacy and data

Personal data is processed in accordance with the Privacy Policy, including possible cross-border transfers to AI providers.

10. Termination and blocking

1. We may at any time suspend, restrict or terminate access in the event of a breach of these Terms or of legal requirements, or at the request of providers.

11. Governing law and disputes

1. Governing law: the law of the Russian Federation. Venue: the courts of St. Petersburg, Russian Federation.
2. Invalidity of any provision does not affect the remaining provisions.

12. Simple electronic signature

Actions performed using your Telegram ID are deemed performed by you personally and signed with a simple electronic signature (Russian Federal Law No. 63-FZ “On Electronic Signature”).